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Booking Conditions

Zest Members ~ there are a few points to remember as a Zest Member

  • Your membership card is not  transferrable, it is valid only for yourself.
  • Your unique membership number can be used to make bookings for activities, even those not covered by your membership type.
  • You must report to reception on arrival for a booked activity or it may be assumed that you failed to attend your booking and the cancellation policy below will be applied, in that no cancellation was made.
  • You must present your membership card for swiping when checking in for an activity.
  • If you forget your card and cannot prove your identity you may be charged the full non member fee for the booked activity.
  • Please leave adequet time to check in at reception before your activity, especially at peak times.

Non Members

  • If you have booked an activity on the day, you will be required to pay on arrival for the booking.
  • If you have already paid for the booking, please bring the receipt with you, if you can, when checking in at reception for your activity.

Cancellation Policy

Class Bookings

  • Class bookings may be cancelled without charge if they are cancelled with more than 24 hours notice
  • If cancelled with less than 24 hours notice no charge will be made if the place is re-let. However if your cancellation causes the class to be cancelled due to insufficient numbers, you will be charged.
  • If cancelled with less than 24 hours notice and your place is not re-let you will be charged either the full class price, or concessionary price if you hold an appropriate concessionary membership type.


Courts and Other Activity Bookings

  • Bookings for courts and some other activities may be cancelled without charge if more than 24 hours notice had been given.
  • Any other bookings such as hire of pitches, block bookings, halls (e.g. five-a-side football) require 48 hours notice in writing to be given.
  • If cancelled with less than 24 hours notice no charge will be made if the court or activity booking can be re-let.
  • If not re-let the charge will be the full price of the court or other activity if no one attends.
  • Block booking customers should check their booking agreement for any other Booking Conditions imposed.


PLEASE NOTE

  1. This policy applies to all Zest card holders and casual users (non members)
  2. Casual and Zest Members not on concessionary options will be expected to pay teh full cost of a class, however concessionary members will pay the appropriate rate.
  3. It may not be possible to book further activities until the cancellation charge has been paid.
  4. Non members who have paid for bookings will not be able to transfer any payments to other bookings if they have not given 24 hours notice of cancellation.
  5. Refunds for cancellations must be collected in person. We are unable to retain refunded cash in the tills.
  6. Where cancellation through sickness, giving less than 24 hours notice happens three or more times in a period of 8 weeks a cancellation charge will be made.
  7. A booking cancellation number should be retained in the event of a query.